Returns & Exchanges
- All refunds or exchanges must be made within 30 days of original invoice. Any backordered merchandise received after the date will be given an additional 15 days for returns.
- Shipping charges are non-refundable.
- Any discrepancies must be reported within 5 days of actual delivery date.
- All returns should be sent to: You Go Girl Dancewear, 116 Mikluscak Lane, Uniontown, PA 15401.
- Refunds can take up to 15 days for processing.
COSTUMES
- All costumes are non-returnable and non-exchangeable. No exceptions.
- Defective merchandise will be replaced. No refunds.
RETURNS
- Please ship all returns to: You Go Girl Dancewear, 116 Mikluscak Lane, Uniontown, PA 15401.
- Please use the return form for all returns or exchanges. <click here>
- Please send back the merchandise with its invoice/packing slip.
- If you are not exchanging for merchandise, a refund will be issued if within the 30 day period.
- Items must be in their original box/bag with original tags. Do not tape or apply anything to shoe boxes. There is a $5 fee for all returned damaged boxes/bag. (not shipping envelopes)
- There will be a 20% restocking fee for any returns or cancellations totaling more than $100, and a 10% restocking fee for all other orders.
- Items must be in their original box/bag with original tags. Do not tape or apply anything to shoe boxes. There is a $5 fee for all returned damaged boxes/bag. (not shipping envelopes)
NON-RETURNABLE ITEMS
- We do not accept returns / exchanges for dancewear that has been worn.
- We do not accept returns for items damaged in any way from customer misuse.
- Merchandise sent back that was not purchased through You Go Girl Dancewear will be discarded.
- ALL COSTUMES, TIGHTS, SPECIAL ORDERS, MADE TO ORDER, EARRINGS, and CLEARANCE ITEMS ARE FINAL SALES. Certain items are also non-returnable and will be stated on the page of each item. We cannot process returns for these items. These items will be discarded .
- Items considered "Special Order" or "Made To Order" are non-returnable and non-exchangeable. If defective, they will be replaced.
- Items returned that have been worn or not in its original condition will be discarded and will not be issued a refund or exchange.
- Clothes must be returned with all tags intact. If any tags are missing, the merchandise will not be accepted. Thank you for your cooperation.
- There are no refunds on shipping/handling charges.
- All returns sent back beyond the 30 days dating will be assessed a 25% restocking fee after 60 days will not be accepted.
- For sanitary reasons, undergarments are not returnable, excludes bras.
EXCHANGES
- If you are exchanging for different merchandise, please indicate the appropriate information needed. (size, color, etc.) Also please enclose $5.95 for the return shipping fee via USPS.
- If you need to exchange merchandise quickly you will need to place a new order and return the current merchandise. We will issue a refund to your second/new order.
- Allow up to 3 weeks for processing exchanges. This includes shipping time to get to us, processing time, and return shipping time to you.
- If the exchange is due to our mistake, we will send instructions for the return of the item. We do not just refund any return shipping amount.
DEFECTIVE MERCHANDISE
- We will accept returns for defective merchandise. All defective merchandise will be replaced with the exact item and size. We cannot issue refunds after 30 days.
|